Privacy Policy

1. Introduction

1.1. This Privacy Policy ("Policy") describes how BossMailer collects, uses, and discloses personal information about you when you use our website, mobile application, and related services (collectively, the "Services").


2. Information We Collect


2.1. Information You Provide: We collect information that you provide to us directly, such as:
* Contact Information: Name, email address, postal address, phone number.
* Account Information: Username, password, billing information, subscription details.
* User Content: Email content, contact lists, feedback, and other information you upload or submit through the Services.
* Communications: Records of your communications with us, including support inquiries and feedback.
2.2. Information We Collect Automatically: We automatically collect certain information about your use of the Services, such as:
* Log Data: IP address, browser type, operating system, device information, referring URLs, pages visited, and search terms.
* Usage Data: Information about how you use the Services, including features you use, actions you take, and time spent on the Services.
* Cookie Data: Information collected through cookies and similar technologies (see Section 8).
* Email Data: Data related to your email campaigns, such as open rates, click-through rates, bounce rates, and unsubscribe rates.
2.3. Information We Collect from Third Parties: We may receive information about you from third-party sources, such as:
* Payment Processors: Information related to your payments and billing.
* Marketing Partners: Information related to marketing campaigns and lead generation.
* Analytics Providers: Data about your use of our website and Services.
* Publicly Available Sources: Information from public databases and social media platforms.


3. How We Use Your Information


3.1. Provide and Improve the Services:
* To operate, maintain, and improve the Services.
* To personalize your experience and provide customized content and features.
* To process payments and manage subscriptions.
* To provide customer support and respond to your inquiries.
* To monitor and analyze usage patterns and trends.
* To develop new features and improve existing ones.
3.2. Communications:
* To communicate with you about the Services, including updates, announcements, and promotional offers.
* To send you marketing communications (where permitted by law) and provide you with information about products and services that may be of interest to you.
* To solicit your feedback and conduct surveys.
3.3. Legal and Security:
* To detect, prevent, and address fraud, security breaches, and other illegal activities.
* To comply with legal obligations and enforce our Terms and Conditions.
* To protect the rights, property, and safety of BossMailer, our users, and others.
3.4. Email Data:
* To provide and improve our email deliverability services.
* To analyze email performance and identify opportunities for optimization.
* To prevent spam and abuse.


4. How We Share Your Information


4.1. Service Providers: We share your information with third-party service providers who assist us with providing the Services, such as:
* Payment processors.
* Hosting providers.
* Marketing automation platforms.
* Analytics providers.
* Customer support platforms.
* Email service providers.
4.2. Business Partners: We may share information with business partners who offer complementary products or services that may be of interest to you.
4.3. Legal Authorities: We may disclose your information to legal authorities if required by law or legal process, such as:
* To comply with a subpoena, court order, or other legal request.
* To protect our rights and property.
* To investigate and prevent fraud.
* To enforce our Terms and Conditions.
4.4. Affiliates: We may share your information with our affiliates.
4.5. Business Transfers: In the event of a merger, acquisition, or other business transaction, we may transfer your information to the acquiring entity.
4.6. With Your Consent: We may share your information with other parties with your consent.
4.7. Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not identify you personally with third parties for research, statistical, or other purposes.


5. Data Security


5.1. Security Measures: We take reasonable and appropriate measures to protect your personal information from unauthorized access, use, or disclosure, including:
* Encryption of sensitive data.
* Firewalls and intrusion detection systems.
* Regular security audits.
* Employee training on data security best practices.
* Strict access controls to personal information.
5.2. Data Breach Notification: In the event of a data breach, we will notify you as required by applicable law.
5.3. Data Minimization: We only collect and retain personal information that is necessary for the purposes outlined in this Policy.
5.4. Data Integrity: We take steps to ensure that your personal information is accurate, complete, and up-to-date.


6. Data Retention


6.1. Retention Period: We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.
6.2. Account Deletion: Upon account deletion, we will delete your personal information in accordance with our data retention policies and applicable laws.
6.3. Residual Data: Please note that even after account deletion, some residual data may remain in our backup systems for a limited period of time.


7. Your Rights


7.1. Access: You have the right to access the personal information we hold about you.
7.2. Rectification: You have the right to correct inaccurate or incomplete personal information.
7.3. Erasure: You have the right to request the deletion of your personal information (subject to certain exceptions).
7.4. Restriction: You have the right to restrict the processing of your personal information.
7.5. Portability: You have the right to receive your personal information in a portable format.
7.6. Objection: You have the right to object to the processing of your personal information.
7.7. Withdrawal of Consent: You have the right to withdraw your consent to the processing of your personal information (where consent is required).
7.8. To exercise these rights, please contact us at [Your Contact Email Address]. We will respond to your request within the timeframes required by applicable law.


8. Cookies and Similar Technologies


8.1. Cookies: We use cookies and similar technologies to collect information about your browsing activity. Cookies are small text files that are stored on your computer or mobile device when you visit a website.
8.2. Types of Cookies: We use the following types of cookies:
* Essential Cookies: These cookies are necessary for the operation of our website and Services.
* Performance Cookies: These cookies collect information about how you use our website and Services, such as which pages you visit and which links you click.
* Functionality Cookies: These cookies allow us to remember your preferences and provide you with a personalized experience.
* Advertising Cookies: These cookies are used to deliver ads that are relevant to you and your interests.
8.3. Cookie Management: You can control cookies through your browser settings. You can choose to block all cookies or to receive a notification when a cookie is set. Please note that blocking cookies may affect your ability to use certain features of our website and Services.
8.4. Third-Party Cookies: We may also use third-party cookies, such as those provided by Google Analytics, to collect information about your browsing activity.


9. International Data Transfers


9.1. Data Transfers: Your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws than your country.
9.2. Safeguards: We will take appropriate measures to protect your personal information in accordance with this Policy and applicable law, including:
* Using standard contractual clauses approved by the European Commission.
* Implementing other safeguards to ensure that your personal information is protected.


10. Children's Privacy


10.1. Age Restriction: The Services are not directed to children under the age of [Age - e.g., 13, 16]. We do not knowingly collect personal information from children under this age.
10.2. Parental Consent: If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [Your Contact Email Address]. We will take steps to delete the information as soon as possible.


11. Changes to Privacy Policy


11.1. Policy Updates: We may update this Privacy Policy from time to time. We will post any changes to this Privacy Policy on our website.
11.2. Notification: We will provide notice of any material changes to this Privacy Policy by posting the updated Policy on our website and sending a notification to your email address associated with your account at least thirty (30) days prior to the effective date of the changes.
11.3. Acceptance: Your continued use of the Services after the effective date of any changes to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you must discontinue your use of the Services.


12. Contact Us


12.1. Questions: If you have any questions about this Privacy Policy, please contact us at support@bossmailer.co.za.
12.2. Data Protection Officer: If required by applicable law, we have appointed a Data Protection Officer (DPO). You can contact our DPO at dpo@bossmailer.co.za